Reference

Privacy Policy for Indian accounts

We set out how matkatips handles profile details, device data, cookies, and payment records tied to your account.

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matkatips Privacy Policy for Indian accounts
REACH OUR TEAM

How to contact us about privacy

If you want to check the data we hold, correct a detail, or ask how a record was used, use the contact path that matches your account.

Email Send a privacy request from the address linked to your account. We use that route for access, correction, and deletion requests, and we reply only after confirming the request belongs to you.
In-app chat Use chat for quick questions about what we store, which cookies are active, or how long a record stays in place. We may ask for sign-in confirmation before we discuss account data.
Postal address If you need a formal notice, write to our postal contact with your account name and the change you want. We keep the request on file and answer through the same verified route.
HANDLING ROUTES

How we handle your records

We keep privacy handling narrow and practical. Data is collected only when it helps run the account, meet security checks, handle a request, or satisfy a legal duty.

Collection

We collect the details you enter, plus device and session signals, so we can create, verify, and keep your account in order. We avoid collecting extra fields unless a request or legal duty makes them necessary.

Cookies

Cookies store sign-in state, language choice, and short-lived security markers. They help the page remember your session and reduce repeated checks, but they do not give us free access to your browser history.

Security

Your password is stored in hashed form, and we watch for sign-in patterns that look unusual. If something seems off, we may pause access until you confirm the account through a fresh verification step.

Retention

We keep records only as long as needed for account handling, dispute handling, security checks, tax duties, or other legal needs. After that period, we delete or de-identify them in line with the rule that applies.

Access

You can ask for a copy of your stored profile details, request a correction, or ask us to close the account where local law allows it. We may keep some records if another law requires retention.

Changes

If your contact number, bank-linked wallet, or email changes, tell us through the verified channel tied to your account. We update the profile after checking the request so no one else can alter it.

Questions about privacy and access

These questions cover the parts of the policy that matter most: what we collect, why we keep it, how cookies behave, and how you can reach us about a correction or deletion request. The short answers below are written for Indian accounts and stay within the limits of local law. If a request touches payments, we may need extra checks before we change a record.

We collect the details you enter, the device signals that help us keep the account secure, and the wallet or payment records tied to your activity. We keep only what we need for the service, checks, and legal duties.

Cookies remember your session, language choice, and security state. They help the page load with your current settings, and they let us spot repeated sign-in attempts that do not match your normal device pattern.

Yes. Use the verified contact route and ask for access to the personal data we store. We may need to confirm your identity first, and some records may stay hidden if another law restricts disclosure.

We keep account and transaction records only for the time needed for account handling, dispute handling, security checks, and legal duties. When that purpose ends, we delete or de-identify the records that no longer need to stay.

Only staff or service partners who need the data to run the account, answer your request, or meet a legal duty can see it. We do not share it for unrelated use.

Send a request from the email or chat path linked to your account, tell us what should change, and add any proof we ask for. We update the record once the request passes verification.

Yes. Access is available where local law permits, and any local rule can change what we collect, how long we keep it, or when we may disclose it. We follow the rule that applies to your case.

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